JChere Hong Kong Pickup

Japan Forwarding to Hong Kong: Delivery and Pickup

When available at checkout, choose delivery to a Hong Kong address or pickup at the General Post Office. Current fees, routes and item eligibility depend on the live order.

Updated:2026-07-31

Direct answer: With Hong Kong pickup, the parcel is sent to the General Post Office for collection. The recipient name must exactly match the valid non-Hong Kong passport or other accepted document used for pickup. The maximum storage period is one month. Confirm method availability, pickup arrangements and opening hours before use.

Hong Kong delivery options

Hong Kong address delivery

When shown in the order, ship to a specified Hong Kong address.

General Post Office pickup

Check name, ID, address, storage and collection steps.

Complete Hong Kong guide

Review declarations, taxes, restrictions, transit and pre-purchase checks.

International Shipping Calculator

Tax note: Hong Kong is a free port and does not levy customs tariffs on imports, but excise duties apply to liquor, tobacco, hydrocarbon oil and methyl alcohol. Other import controls or charges may also apply.

Hong Kong Customs dutiable commodities guidance

Pickup eligibility and address

Pickup location	General Post Office, 2 Connaught Place, Central, Hong Kong.
Pickup document	A valid non-Hong Kong passport or equivalent accepted document is required for pickup; confirm other document types in advance.
Name requirement	The recipient name must exactly match the document. Do not use initials, numbers, codes, aliases or a name without the surname.
Storage period	The maximum storage period is one month; the actual pickup notice and post office arrangement take priority.
Pickup fee	There is no pickup handling fee; international shipping and other applicable charges still apply.

Hong Kong pickup steps

Check current availability

Confirm that Hong Kong and pickup are selectable when ordering.

Enter the document name

Match surname, given name and spelling exactly without initials or codes.

Wait for arrival and notice

Track the parcel and use the actual notice to confirm location, deadline and required documents.

Collect with identification

The recipient meeting the name and document conditions collects within the stated period.

Opening hours and map

Hongkong Post currently lists the General Post Office as open Monday-Saturday 8:00-18:00 and Sunday 12:00-17:00, closed on public holidays. Hours can change; follow the official post-office listing and actual pickup notice. Check current General Post Office hours

Hong Kong General Post Office pickup map

If pickup is inconvenient

When available in the order, delivery can instead be made to a specified Hong Kong or Macau address. Regular address delivery does not use the non-Hong Kong passport pickup condition, but order fees and delivery requirements still apply.

View the complete Hong Kong forwarding guide

Hong Kong pickup FAQ

Are all pickup items exempt from import duties?

No. Imports generally carry no customs tariff, but liquor, tobacco, hydrocarbon oil and methyl alcohol are dutiable, and other import controls or charges may apply.

What if the name is wrong or abbreviated?

Pickup may fail and the parcel may be returned. Match the recipient name exactly to the collection document before ordering.

How long is a pickup parcel stored?

The maximum storage period is one month, but the actual notice and post office arrangement take priority. Collect as early as possible.

Can it be delivered to a Hong Kong address instead?

When shown in the order, regular address delivery can be selected. Recipient conditions, fees and available methods are determined by the order.

Before using Hong Kong pickup

International Shipping Calculator Check item restrictions Hong Kong guide