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CN24 Damage Report for a Damaged or Lost International Parcel

CN24 is a record prepared by the destination post office after inspecting damage, missing contents or loss, and may be required as evidence for a carrier investigation or claim.

CN24 Record
CN24 Record

What to verify when requesting and receiving CN24

Postal procedures vary by country or region. Confirm that the following details are legible, and keep parcel photos, packaging photos and tracking history as well.

  1. Name of the post office issuing CN24
  2. Signature and stamp of the post office issuing CN24
  3. Parcel tracking number and inspection date
  4. Record of damage or missing outer packaging, inner packaging and contents
Insurance and compensation Returned-parcel handling
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