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Prohibited for international mail, Parcel returned

Category Examples of Items That Cannot Be Shipped (Partial)
Explosives & Hazardous Materials Gunpowder Items Fireworks, Firecrackers, Ammunition, etc.
Flammable Liquids Lighter Fuel, Paints, Gases, Petroleum Products, Hair Dyes, Perfumes, Essential Oils, Nail Polish, Hair Growth Solutions, Razor Cleaning Liquids, Alcoholic Beverages (Conditional ※1), etc.
High-Pressure Gas High-Pressure Spray Cans, Fire Extinguishers, Underwater Breathing Apparatus, Dusting Sprays, Portable Concentrated Oxygen, Helium Gas, Gas for Camping Stoves, Gas for Insertable Stoves, Refill Gas for Lighters, etc.
Flammable Substances Matches, Lighters, etc.
Oxidizing Substances Bleach, Peroxides, Personal Mini Oxygen Generators, etc.
Toxic Substances Chloroform, Heat-Vaporizing Insecticides, etc.
Corrosive Substances Mercury, Storage Batteries, Lithium Batteries (Conditional ※1), etc.
Radioactive Materials Radioactive Materials
Narcotic Drugs Narcotics and Stimulants, etc.
Live Animals Live Animals, etc.
Pornographic Materials Pornographic or Immoral Items, etc.
Other Dehumidifiers containing catalytic substances; items requiring special transportation methods (such as frozen, refrigerated, or perishable foods); cash, securities, prepaid cards, checks; goods labeled with UN dangerous goods numbers; and items prohibited from shipment due to import restrictions or regulations of various countries.
※ Reminder
  • Before entrusting a shipment, please confirm in advance whether the items in your package can be shipped from Japan and cleared smoothly through customs in the destination country. The above are only examples of prohibited items. For other prohibited or potentially restricted items, please carefully check or consult the customs authorities or relevant departments of Japan and the destination country, as well as the shipping company’s regulations (including import restrictions, bans, taxation policies, and laws, which may differ or change depending on the country). Also pay attention to related laws and regulations concerning shipping quantity, size and weight limits, prohibited items, as well as requirements for transport, packaging, quantity, placement, and labeling. This is a mandatory condition for using this service.
    • If a parcel is returned due to prohibited items, customs clearance failure, or an incomplete address, shipping fees and other charges already paid in the order are non-refundable.
    • For parcels returned before leaving Japan, even if reshipment is possible after removing prohibited items, any difference in shipping charges is non-refundable.
    • Returning packages will incur additional return shipping fees and handling charges. Please refer to the process for returning packages for details.
    • Packages returned to the JChere warehouse are processed by the transportation company. Upon arrival at the warehouse, the processing and dispatch time is longer than for regular packages, which may affect the return period to the original Japanese store.
  • To ensure transportation safety and compliance with regulations, prohibited items found during packing may be removed without notification (they are usually re-registered in storage, with the parcel number being the forwarding order number). If the shipment exceeds the transport limits, it will be automatically split into multiple packages. However, there is no guarantee that all prohibited items will be detected. Accounts that repeatedly violate the prohibitions may be suspended. Please be aware.
  • We do not directly participate in the transportation of packages. During customs clearance, if there is a need for procedural handling or additional documentation, the destination country's transportation company or customs may contact you. Please follow their instructions promptly to ensure smooth receipt of your package. As contact methods and procedures vary with different countries' transportation companies and customs, please ensure your contact information is up to date.
  • Once a package has been dispatched, it cannot be recalled or have its delivery information changed. Please be aware.
  • International shipping operates at room temperature.

Transportation of Special Items


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